Viking VDSC5606GQSS Use and Care Manual download pdf (Page 27)

Service Information

If service is required, call your dealer or authorized service agency.

The name of the authorized service agency can be obtained from the

dealer or distributor in your area.

Have the following information readily available.

• Model number

• Serial number

• Date purchased

• Name of dealer from whom purchased

Clearly describe the problem that you are having. If you are unable to

obtain the name of an authorized service agency, or if you continue

to have service problems, contact Viking Range, LLC at

1-888-845-4641, or write to:

VIKING RANGE, LLC

PREFERRED SERVICE

111 Front Street

Greenwood, Mississippi 38930 USA

Record the information indicated below. You will need it

if service is ever required. The model and serial number

for your range can be found by opening door and

looking under the control panel. A duplicate label is

located on the back side of the range.

M o d e l n o . _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ S e r i a l n o . _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

D a t e o f p u rc h a s e _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ D a t e i n s t a l l e d _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

D e a l e r ’s n a m e _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Address _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

If service requires installation of parts, use only authorized parts to

insure protection under the warranty.

Keep this manual for future reference.

Product Care

52 53

Troubleshooting

Problem

Possible Cause and/or Remedy

Range will not function.

Range is not connected to electrical power:

Have electrician check power circuit breaker,

wiring, and fuses.

Oven does not operate in

self-clean.

Door is not shut tight enough for automatic

door latch to lock.

Oven is not clean after self-

clean cycle.

Temperature control knob not rotated all the

way past clean until it stops.

Broil does not work.

Temperature control knob is rotated too far

past broil position.

Door will not open.

Oven is still in self-clean mode. If oven is

hot, door latch will release when safe

temperature is reached.

Oven light will not work.

Light bulb is burned out.

Range is not connected to power.

Igniters will not work.

Circuit is tripped.

Fuse is blown.

Range is not connected to power.

Igniters sparking but no

flame ignition.

Gas supply valve is in “OFF” position.

Gas supply is interrupted.

Igniters sparking

continuously after flame

ignition.

Power supply is not grounded.

Power supply polarity is reversed.

Igniters are wet or dirty.

Burner ignites but flame is

large, distorted, or yellow.

Burner ports are clogged.

Unit is being operated on wrong type of gas.

Air shutters not properly adjusted.

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Viking VDSC5606GQSS Use and Care Manual Page 27

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