Viking E-1600-60A Specifications download pdf (Page 27)

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Auto Attendant/Call Sequencers

Viking Electronics, Inc. 2012

1. Can you connect a standard “2500” single line phone directly or via an OPX station card?

2. Can you program your key system to send incoming calls to the “2500” phone?

3. Can that “2500” phone answer, then

hookswitch flash and blind transfer* the call to another extension?

4. If that extension is busy, can the “2500” phone get the incoming call back to advise “The extension is busy”?

Affordable, User-Friendly Automated Attendant...

For Centrex, PABX, and Many Key Systems

Viking’s Automated Attendants provide a cost effective solution to

ncreased call traffic in busy offices. They answer calls with a high-quality digital

voice announcement, then allow callers to use their Touch Tone phone to route

hemselves to departments or specific extensions. Callers can get to the right

person faster without interrupting office personnel.

nnouncement for “Greeting menu” (with up to 10 departments), “Please hold

while transferring”, and “Busy extension” can be recorded live on site using a

arbon handset,

emotely from a Touch Tone phone or downloaded from

tape. Callers may interrupt the announcement at any time by dialing an

extension number or single digit department code. A live operator is available

by dialing “0” or doing nothing. Callers reaching a busy extension will be

advised and allowed to choose again. As soon as a call is transferred,

Viking’s Auto Attendants are free to process new calls. The unit disconnects

CPC.

The automated attendant is compatible with

PABX, Centrex, and many

electronic key systems with analog or off-premise extension capabilities making

them flexible for most applications. Stack as many units as necessary for larger

systems. Power

supply included.

• Non-Volatile Memory-No Batteries

• 60 Seconds Record Time

C.O. Lines

Each auto attendant answers 1 analog station line.

Program 6 or more

C.O. lines to ring at that station.

Stack as many ACA-1A’s as your C.O. lines require.

ing delay is programmable.

Station A

Station B

PABX/KSU

Can I Use A VIKING Auto Attendant On My Electronic Key System?

*A blind transfer means that the “2500” set hookswitch flashes, dials an extension, but does not require that extension to answer before releasing the call.

Call Sequencers Answer Calls Promptly and Professionally

Eliminate “ring, no answer” during busy periods without hiring additional staff.

and can be recorded remotely from a touch tone phone or on site using a

standard carbon handset or tape player. Viking’s call sequencers are

compatible with loop start lines ahead of the electronic or 1A2 key, and

ground start lines ahead of Mitel and some Siemens PABX’s. Other

PABX’s using loop or ground start lines require the SQRG-12.

Remote Status Displays

Easily seen (up to 50'), displays the next line (1-24) to answer.

The TMS-RDMA has a volume-adjustable audible ring. The

LM-24D (Page 28) indicates the line

to answer next and also displays

all lines held in queue on the

TMS-12A.

Eliminate Confusion

on Which Line to

Answer

Only the oldest call is displayed

on the ringing line on all phones. Compatible

with

loop and ground start lines.

Power supply included.

6-Line Call Sequencer

The TMS-6X answers calls after 3 or 5 rings

and displays the oldest call. The SQRG-12

and TMS-RDMA provide added features.

Power supply included.

12-Line Call Sequencer

• Link (2) TMS-12A’s for 24 line service

The TMS-12A answers calls after 1,2,3 or 5 rings

and displays the oldest call. The TMS-RDMA,

SQRG-12 and LM-24D provide added features.

Can provide “

A-Lead” control for 1A2 key systems.

Changes to a day or night answer mode via remote

contact timer or switch. Power

supply included.

o I need a

Call Sequencer or an Auto

Attendant?

DOD# 808

Product Support Supervisor

The answer

must be “yes”

to all of these

questions

Model

DOD #

ACA-1A 005

Model

DOD #

TMS-12A 070

Model

DOD #

SQRG-12 060

Model

DOD #

TMS-6X 065

Model

DOD #

TMS-RDMA 075

Model

DOD #

TMS-2 062

Call Sequencer for 2-line Phones

Includes Music on Hold Input

The TMS-2 answers the calls you can’t because you are

on the other line, plays a message in your voice, then

provides music or promotion

on hold until you can answer.

Power

supply included.

Viking’s call sequencers answer incoming calls promptly when your staff is busy

using your receptionist’s own voice. The calls are held in the TMS-6X or TMS-

12A until a staff member is available. While holding, the caller can listen to music

or promotion from an external source. Callers calling in after business hours are

given info on office hours then disconnected. Announcements are digitally stored

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Viking E-1600-60A Specifications Page 27

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