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Viking ACD-10 User Manual

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Now Every Call Center and Small Business
Can Afford a Fully Featured Call Distributor
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• ACD, UCD, hunt group and ring group protocols
• Does not require a KSU, PABX, ring generator
or remote displays
• Three custom recordings stored in non-volatile
memory (no batteries required):
- Day Greeting
- Pacifier Message
- Night Greeting
• Call screening option
• Custom ringing
• Intercom, transfer, camp-on and 3-way calling
• Night mode
• Local and remote recording
• Detects and regenerates CPC signals
• Directed call pick-up
• Statistics available through RS-232 port
• Carbon handset for local recording included
• Expandable to 10 agents
• Optional manager’s display available
Power: 120V AC/15V AC 2.2A, UL listed adapter provided
Dimensions: 483mm x 305mm x 44mm (19” x 12” x 1.75”)
Shipping Weight: 3.4 kg (7.5 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Station Loop Length: 1.5 km (5000 ft) maximum at 24 awg
twisted pair
Station Talk Battery Voltage: 40V DC 26mA
Station Ring Voltage: 90V AC @ 20 Hz (nominal)
Hookswitch Flash Timing Range: 150ms - 900ms
Internal Digital Announcer/Recorder: 1
Message Lengths: Day message - 30 seconds, Night message
- 60 seconds, Pacifier message - 10 seconds
Announcement Sampling Rate: 64K (equivalent)
Intercom Paths: 2
Dial Tone with DTMF Receiver: 1
Camp-On Calls: Up to 2 calls per station
Audio Loss: 2 dB from trunk to station
Connections: (1) RJ-21X female jack, (2) 3.5mm (1/8”) audio
jacks, (1) carbon handset jack, (1) 9-pin RS-232 jack
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TECHNICAL
TECHNICAL
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The ACD-10 is a stand
alone call distributor
that will distribute calls
from up to 10 incoming
C.O./PABX lines to up
to 6 individual agents.
Calls will be distributed by either ACD (Automatic Call
Distributor), UCD (Uniform Call Distributor), hunt group or ring group protocols.
If an agent is not available, the ACD-10 can be programmed to answer calls, play an announce-
ment, and place the call on hold for the first available agent. Custom
ringing indicates to the agent that the call has been answered by the
ACD-10.
Basic phone system features are also provided by the ACD-10 such as
transfer, paging, intercom, 3-way call-
ing, as well as a RS-232 call statistics
output.
ACD-10
ACD-10
Automatic Call
Distributor
April 16, 2002
• Call centers
• Sales departments
• Field service departments
• Technical support departments
• Small businesses
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Summary of Contents

Page 1 - TECHNICAL

Now Every Call Center and Small BusinessCan Afford a Fully Featured Call DistributorPPhhoonnee...771155..338866..88886611• ACD, UCD, hunt group an

Page 2 - Marconi # R66B3-50

DDeeffiinniittiioonnssACD: (Automatic Call Distributor) Distributes inbound calls to the nextavailable or longest idle agent so that agents are more

Page 3 - B. DIP Switch Programming

Sw 1OFFOFFONONn/an/an/an/aSw 2OFFONOFFONn/an/an/an/aDescriptionACD OperationUCD OperationHunt Group OperationRing Group OperationNormal mode: Answers

Page 4

L. Station Ring LimitIf a station rings (inbound or transferred C.O. call) un-answered and the ring limit is met, the station will be marked “unavaila

Page 5 - D. Station Features

OOppeerraattiioonnA. Protocols1. ACD Protocol (Automatic Call Distributor) - The ACD-10 distributes inbound calls to the next available or longest id

Page 6

E. RS-232 Call Statistics OutputCodeCOMPLABANDTRANSOUTDATE09/07/0109/07/0109/07/0109/07/0109/07/01TIME10:22:16 AM10:23:58 AM10:24:45 AM 10:26:05 AM10:

Page 7 - ✱✱3 while in Programming)

Important: Viking Electronics will NOT support computer softwareor hardware problems. If you experience these problems, researchyour hardware and/or s

Page 8 - A. ACD-10-EB Expansion Board

8.OOppttiioonnssThe ACD-10 is expandable from 6 to 10 stations with the optional ACD-10-EB. In addition to gaining 4 more stations,there is also the

Page 9 - B. Optional LM-24D Display

Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, a

More documents for Telephones Viking ACD-10

To view the document Viking ACD-10 Specifications
Viking ACD-10 Specifications (8 pages)

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