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Viking ACD-10 Specifications Page 1

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ACA-1A
ACA-1A
Single Port Automated
Call Attendant
November 4, 2004
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Power: 120V AC/12V DC 500mA, UL listed adapter provided
Shipping Weight: 1.0 Kg (2.2 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Hook Switch Flash: 512 ms ± 50 milliseconds
Busy Detect Cadence: 200ms-300ms or 450ms-550ms on/off
Speed Dial Timing: 120ms on/off (typical) - normal, 60ms on/off
(typical) - fast
Answer Message Default Time-out: 6 seconds
Busy Message Default Time-out: 2.5 seconds
Message Length: 1 minute
Sampling Rate: 64K (equivalent)
Connections: (1) RJ11 jack, (1) 3.5mm (1/8”) tape jack, (1)
modular handset jack
Affordable, User-Friendly Auto-Attendants
For Centrex, PABX and Many Key Systems
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TECHNICAL
TECHNICAL
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• Increase call capacity without adding staff
• Operator back-up during high-traffic hours
• Use as the first level of a multi-level announc-
er with additional ACA-1A’s
• Professionally greets and processes calls
• Bilingual mode offers menu selection in two
languages
• Compatible with Centrex, PABX, Hybrid, Key
and many other systems
• Processes approximately four calls per
minute (stackable for greater capacity)
• Separate announcements for greeting/menu,
confirmation and busy message
• Remote or local recording
• Non-volatile
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memory
• Stores up to (9) 16 digit speed dial numbers
and (1) 32 digit number
• Record announcements with a standard
carbon handset or tape player
• Blocks 8+ and 9+ dialing
• Touch Tone interruptible announcement
• CPC disconnect detection
• Programmable ring delay
• Programmable hookswitch flash timing
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The ACA-1A Automated Attendant provides a
professional solution for increasing call han-
dling capacity without adding costly staff. The
ACA-1A answers promptly and courteously
and allows callers to route themselves, with a
Touch Tone phone, to an extension or depart-
ment. Callers can interrupt the message at any
time by dialing a single digit or extension. Callers without Touch Tone phones default to
a live attendant.
The ACA-1A is a single-port Automated Attendant with a user recordable digital voice
announcer. One minute of non-volatile digital memory is available to provide a greeting
and a menu of up to 10 departments or extensions.
This product does not eliminate the
possibility of toll fraud! To further pro-
tect against fraudulent calls, use with a TR-1
toll restrictor (Fax Back Document 705).
!
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Summary of Contents

Page 1 - TECHNICAL

ACA-1AACA-1ASingle Port AutomatedCall AttendantNovember 4, 2004PPhhoonnee...771155..338866..88886611iinnffoo@@vviikkiinnggeelleeccttrroonniiccss..c

Page 2

may request you to remove the equipment from the network until the problem isresolved.The E-1600A Series phones use the USOC jack RJ11C.It is recommen

Page 3

AACCAA--11AACCoommppaattiibbiilliittyyAA1-CSSAA1-CSSAA1-CSSAA1-CSSAA1-CSSAA1-CSSAA1-ECXAA1-FJSAA1-FJSAA1-DELAA1-HARManufacturerand ModelCompatibleRequ

Page 4 - C. Speed Dial Numbers

A. Security Code (memory position #47)The security code allows the ACA-1A to be programmed remotely. The factory set code is 845464 (V-I-K-I-N-G). It

Page 5 - E. DIP Switch Programming

D. Speed Dial Memory PositionsMemory position 07 can store up to 32 digits for international numbers or pager numbers.AccessCode#01#02#03#04#05#06Actu

Page 6 - J. Recording

G. Dialing SpeedThe dialing speed of the ACA-1A can be set for normal (4 Touch Tones per second) or fast (8 Touch Tones per sec-ond) speed. While in t

Page 7 - K. Programming Features

K. Programming FeaturesDigits + Location• Write a script for each announcement. Before recording, read the script while timing yourself. Remember, t

Page 8 - ZF300990 Rev C

8Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics,

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